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Delivery Policy

When does my order ship?
Shipping Time -- Most orders received before 12:00PM will shiped the same day, provided the product ordered is in stock.

Most orders received after 1:00 PM will ship the next business day.

Orders are not processed or shipped on Saturday or Sunday. 
If need any help regarding to shipment of your order please call us or email us at info@YouLookLight.co.uk

What are the shipping methods?
We use secure Signed For Deliveries only. Signature is required on Delivery
UPSP RoyalMail Courier Express 2-5 Day Delivery (cut off time 12.00 PM ) £9.95
USPS RoyalMail 2-7 Day for Delivery £4.95
Worldwide Secure and Insured Delivery by International Signed Service For £14.95

What happens if my package is lost or damage?
If you receive a damaged package, contact us on info@YouLookLight.co.uk. There is only a two day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. You have a choice to either receive a refund or a replacement for the package. Lost packages will require 8-10 business days for processing.
 
What happens if my shipment is missing items?
If the package appears to have been tampered with or is simply missing items, please contact us.
 
How do I track my package?
A tracking number will be provided on request via email once an order has been shipped out.
 
Can I modify my order during shipment?
Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out.

Out of Stock Products?
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. 

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